On the issue of Sophia’s head, OE formally put forward our solutions.Dear ever… 2014-11-29 03:46:05 OE

On the issue of Sophia’s head, OE formally put forward our solutions.

Dear everyone

We had some intense discussions on issues that Sophia’s head being different from official publicity photos and we are terribly sorry for letting you down.
As a gesture of our regret and sincerity, we promise to do the following things.

1. Investigate and reorganize supervisory mechanism of every process details from product sample to shipment. We won’t let down the expectations of originators and players any more. (Yes, we should have done this earlier.)
2. We will re-make Sophia’s head (not including the hair) and it would be handed over at no charge to players who already bought Sophia.
3. The further information on the re-make will be updated in this post. We welcome you to pay attention to this post to check if the new head meet the standards.

How to get the head_
We will distribute the head to every merchants in exactly the number or amount. Please contact shops where you bought the product after 5 working days. (We will give advance notice to the shops in the 5 working days.)
The new head will finish distribution by February, 2015.

Finally, we hereby extend our appreciation to all our customers’ trust and support (Even though we already lose it, we will still take it seriously). We are also grateful for the cooperation and understanding of all our sellers.(We will do our best to ensure that this won’t happen again with might and main. We must apologize for the inconvenience.)

关于此次索菲亚头雕与官方宣传图片有出入的问题,oe在此正式提出解决方案

大家好

关于索菲亚的问题我们进行了深入的讨论,并对此款大货的水平造成玩家的期望大受挫折而感到十分的抱歉
为了表示我们的诚意和歉意
我们将要做的是:
1:严格追究并且整顿从产品样板到出货的每一个环节的监管,我们不能再辜负创作者和玩家的期望(是的,也许我们早该这样了!)
2:我们将重新制作索菲亚的头雕部分(头发部分除外),并且免费发放给已购买索菲亚的玩家
3:我们会在本帖进行重新制作的索菲亚头部进行更新,有需要的朋友可以关注本帖已了解重新制作的索菲亚头部是否符合应有的标准。

获得头雕的方式:
我们将头雕如数发放给各个商家,请玩家在5个工作日后向曾购买索菲亚的商家进行记录(我们会用5个工作日内传达给所有商家)
修改后的头雕补给将会在2015年2月之前全部发放完毕。

最后在此:感谢所有玩家的信任和支持(哪怕信任已经是过去式,我们仍会认真对待),感谢所有商家的配合和理解(我们会尽全力杜绝此类事件再次发生,为你们带来不便深感抱歉)

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